Ahoy, boating enthusiasts! At Deals Boats Store, we stand behind the quality of our marine products and want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out, which is why we’ve created a straightforward returns and exchanges process. Please review our policy below.

1. Returns & Exchanges Eligibility

You may return or exchange most items within 15 days of receiving your order. To be eligible:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • You must include the original receipt or proof of purchase.
  • Certain items, as noted below, are final sale and cannot be returned or exchanged.
Note on Non-Returnable Items: Based on our product analysis, the following items typically cannot be returned or exchanged for safety and hygiene reasons unless they are defective upon arrival:
  • Inflatable boats that have been inflated or used (due to potential wear and safety concerns).
  • Outboard motors that have been installed or used (unless defective).
  • Any products that have been assembled, used, or modified after delivery.
Please inspect these items immediately upon delivery and contact us within 48 hours if you suspect a defect.

2. How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
  2. Wait for Approval: We will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship the Item: Package the item securely in its original packaging, include the RMA number on the outside of the box, and ship it to the address provided. We recommend using a trackable shipping service.
  4. Processing: Once we receive and inspect the item, we will process your refund or exchange.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). If you are exchanging an item, we will cover the shipping costs for the replacement item.

4. Refunds

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within 5-10 business days. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Note: Shipping fees (both original and return) are non-refundable unless the return is due to our error.

5. Exchanges

To exchange an item for a different size or model, follow the return process above. Once we receive your return, we will ship the new item to you. Exchanges are subject to availability.

6. Return Address

Please ship returns to:

Deals Boats Store
Returns Department
3748 Shobe Lane
Denver, US 80203

7. Return Request Template

To make it easier, here’s a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Deals Boats Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product Name: [Product Name]

Reason for Return/Exchange: [Please explain briefly]

I have read and agree to the Returns & Exchanges Policy.

Thank you,[Your Full Name][Your Email Address][Your Phone Number]

8. Questions?

If you have any questions about our returns and exchanges policy, contact our crew at [email protected]. We’re here to help!

Thank you for choosing Deals Boats Store for your marine adventures. We appreciate your trust and look forward to serving you again!

Fair winds and following seas,
The Deals Boats Store Team