Welcome to Deals Boats Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a seasoned boater or new to marine adventures, we’re here to ensure smooth sailing from browsing to delivery.

Products & Orders

Q: What types of products do you offer?
A: We specialize in a wide range of marine products including inflatable boats, rigid boats, outboard motors, and boat accessories. Our inventory is curated for fishing enthusiasts, family adventurers, and all water sports lovers.
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method to complete your order.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Shipping & Delivery

Q: Where do you ship?
A: We proudly serve customers globally! However, we are currently unable to deliver to Asia and select remote regions due to logistical constraints.
Q: What are my shipping options?
A: We offer two reliable options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after shipment.
– Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after shipment.
Q: How long does order processing take?
A: We take 1-2 business days to carefully process your order. This includes quality checks and secure packaging to ensure your products arrive in perfect condition.
Q: Will I receive a tracking number?
A: Absolutely! Once your order is dispatched, we’ll send a tracking number to your email so you can monitor your package in real-time.

Returns & Refunds

Q: What is your return policy?
A: We offer a hassle-free 15-day return policy from the date of delivery. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return.
Q: Are there any items that cannot be returned?
A: For safety and hygiene reasons, certain items like opened marine electronics or used products may not be eligible for return. Please contact us for specific details about your product.
Q: How long do refunds take to process?
A: Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The time it appears in your account depends on your payment provider.

Account & Technical Support

Q: Do I need an account to place an order?
A: While you can check out as a guest, creating an account allows you to track orders, save shipping preferences, and receive exclusive deals.
Q: What should I do if I forget my password?
A: Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
Q: How can I update my account information?
A: Log into your account and navigate to the “Account Settings” section where you can update your personal information, shipping addresses, and payment preferences.

Contact & Support

Q: How can I contact customer service?
A: Our dedicated support team is ready to help! Email us at [email protected] for assistance with any questions or concerns.
Q: What are your customer service hours?
A: We’re available Monday through Friday, 9:00 AM to 5:00 PM (Mountain Time). We strive to respond to all inquiries within 24 business hours.
Still have questions? We’re here to help make your boating adventures enjoyable and worry-free. Reach out to us at [email protected] or visit our website at www.newboatonlineshop.com for more information.

Smooth Sailing and Exceptional Savings Await at Deals Boats Store!